SUPPORT
Welcome to TST Support
Before submitting a ticket, please read the guide relevant to your specific piece of content. If these guides do not meet your needs and you still require assistance, submit a support ticket at the bottom of this page.
Rolling Stock ADDONS:
RoUte Addons:
SUBMIT A SUPPORT TICKET
We will always try to work with players to resolve gameplay and technical issues where possible. However, where an issue requires the attention of the development team, the issue will be logged and prioritized for further investigation.
If English is not your native language
For our international players, we unfortunately can only provide support in English. If you don't feel comfortable speaking English, we will still try to help you, but please bear with us as our primary language is English. We may need to use an online translator tool to understand you.
Unreasonable Behaviour/ABUSE
Please note that tickets that contain offensive language or abuse directed at our staff will be ignored and deleted without a response. Additionally, duplicate/spam support tickets may increase the amount of time it will take to get back to you and resolve your issue. We kindly ask for your patience.
OpenBVE Installation Guides:
• Windows Installation Guide | (We plan to work on a Windows Installation Guide by the end of the year. In the meantime, refer to the official OpenBVE Website.)
• Linux Installation Guide | (We plan to work on a Linux Installation Guide by the end of the year. In the meantime, refer to the official OpenBVE Website.)